Help by topic
General questions
Everything you need to start using Printegy App
Design & print
Manage your account, settings, and more
Shipment
Lock your account, secure your funds
Orders, payment, billing
Buy, sell, convert, send, or receive crypto
Return, exchange, complaint
Avoid scams and protect your account
Personalization
Questions to the Products
Avoid scams and protect your account
General questions
- Affiliate Partner Program at Printegy
- Get products from your shop produced with Printegy | Product Migration in Shopify
- Why can't I log in to Printegy? Error message 500 | Server Error
- Print On Demand and Packaging Law: What Do I Need to Consider Regarding VerpackG and LUCID Packaging Register?
- Error message "The number of product variants is limited to 100"
- If I have any questions, is there someone who can assist me?
- What is direct ordering?
- Can I find the Printegy app in the Shopify App Store?
- How much should I spend on advertising for my PoD-business?
- Will your range of products be expanded?
Design & print
- Can the size of the product deviate from the specifications in the size chart?
- Specifics of Printing on Zip Hoodies
- What are the print file requirements?
- Can I upload an alternative design for different colors of a product?
- Why is it not possible to adjust the design in an ongoing order?
- What is the size of the print area? Which size should my design have?
- How do I apply the design to panoramic mugs?
- What should I consider when designing for mug printing?
- Representing Semi-transparencies and Color Gradients in Digital Printing
- Why does the printed design look somewhat different than on the mockup?
Shipment
- Which countries does Printegy ship to?
- How do I set up shipping in my Shopify store?
- How much are the shipping costs for different countries?
- How much should I set the shipping costs in my shop?
- Do extra shipping costs apply to additional products?
- What should I do if the order could not be delivered and is being returned?
- Why do production and delivery get delayed?
- Where can printegy deliver?
- Does the customer receive the tracking number for the order?
- Why is the shipment status not changing?
Orders, payment, billing
- Why do commercial invoices need to be uploaded for some orders?
- Why is my order in status "On pause"?
- How are the orders from Shopify forwarded to Printegy?
- How can I tell if orders from my Shopify shop have been transferred to Printegy?
- What should I pay attention to when calculating selling prices?
- Why am I not receiving invoices for the top-ups to my wallet?
- Does the customer receive the invoice from Printegy?
- Do I have to pay for using Printegy?
- How can I cancel orders?
- When do I have to pay for order processing?
Return, exchange, complaint
Personalization
- How are orders with personalized designs processed?
- How many personalized products can I create with Teeinblue?
- Can customers create their designs themselves in my shop?
- Which product categories can be personalized with Teeinblue?
- Which e-commerce platforms is Teeinblue compatible with?
- Why is personalization so beneficial?
- Personalization with Teeinblue: How do I connect Printegy with Teeinblue?
- How does product personalization work?
Questions to the Products
- How can I get a sample pack from Printegy?
- Are the prints produced and shipped sustainably?
- Is there a care instructions guide for the textiles?
- For which products are branding options available?
- Which branding options does Printegy offer?
- In which countries and under what conditions are our products manufactured?
- Why are certain sizes/colors suddenly unavailable in my online store?
- Is the product range going to be expanded with new items?
- Can my own textiles be printed?
- Can I place my logo on the delivery note?
Top articles
- Print On Demand and Packaging Law: What Do I Need to Consider Regarding VerpackG and LUCID Packaging Register?153
- DTG & DTF Printing - what is the difference, and which printing method should I choose?102
- Where is the headquarters of Printegy located?90
- If I have any questions, is there someone who can assist me?86
- Who ships the finished products to my customers?85
Latest articles
- Which product categories can be personalized with Teeinblue?2025-01-03
- DTG & DTF Printing - what is the difference, and which printing method should I choose?2025-01-03
- How do I apply the design to flip-flops?2025-01-03
- How does product personalization work?2025-01-03
- Why is personalization so beneficial?2025-01-03
