What should I do if the order could not be delivered and is being returned?

It occasionally happens that orders cannot be delivered. This can occur, for example, if your customer provides an inaccurate or faulty delivery address, or if the goods are not picked up from the branch to which the order was redirected after an unsuccessful delivery attempt.

Are there costs for a re-delivery?

In most cases, customers prefer a redelivery. In this case, you are responsible for it and will incur the shipping fees again. We hope for your understanding, as the fees collected are intended to cover the costs of logistics and delivery.

Who will resend the order?

Undeliverable shipments are usually automatically returned to the sender's address specified on the shipping label. This means, depending on your settings in the Printegy app, the shipment will either go to you or directly to us. For returns that come to us, we will inform you via email and request a new delivery address if a re-delivery is desired.

If the order is returned to your address, you can generate the new shipping label yourself in our app and resend the package.

If you have any questions or uncertainties about this process, feel free to contact our support team anytime at hello@printegy.de