Why are certain sizes/colors suddenly unavailable in my online store?

We understand that it can be disappointing when a specific product in your online store is temporarily unavailable. Our goal is to ensure that you and your customers experience minimal inconvenience, so we'd like to inform you about how we handle product unavailability.

When a product in a particular color or size is unavailable, we automatically substitute with alternatives of better quality to ensure that your customers still have a satisfactory selection. In most cases, this substitution occurs automatically and smoothly. If we cannot find an identical alternative that matches the ordered product 1-to-1, we would reach out to you, propose a similar product, and only proceed with the replacement after obtaining your approval.

However, in extremely rare cases, we may be unable to find a suitable alternative. In such exceptional instances, the affected product may be temporarily unavailable for order. Once the product is back in stock, it will be automatically updated in your shop, allowing your customers to reorder without any additional steps on your part. We appreciate your understanding of this rare situation and are constantly working to maintain product availability in your shop as seamlessly as possible.