Does the customer receive the tracking number for the order?

We always strive to provide a clear and understandable ordering process, including transparent delivery. For each order, you and your customers will receive a tracking number to monitor the order in real-time. The process regarding the tracking number for orders through your Shopify store and for direct orders with Printegy is structured as follows:

Orders through your Shopify store:

Our ordering process through Shopify is designed to make the transaction as smooth as possible. After we process the order and it receives a shipping label, the package data is automatically transmitted to Shopify and stored under the order information.

Shopify then automatically handles communication with the customer and sends an email with a personalized design and text that you, as the shop owner on Shopify, have set. This ensures personalized and clear communication.

Direct orders with Printegy:

When it comes to direct orders, we automatically send the tracking number to you. You can forward this number directly to the customer if needed.

We make an effort to ensure that you and your customers experience the ordering process from start to finish clearly and comprehensibly. If you have any questions or uncertainties about the processes or a specific order, contact us at hello@printegy.de. We are happy to assist with all your questions!