How can I prevent complaints and returns in my shop?
While returns are a partly unavoidable aspect of online commerce, especially in the apparel sector, they and complaints are still undesirable. If you are wondering how to minimize or prevent the number of returns, this post is for you!
Below, we would like to provide you with some valuable tips on how to reduce the number of returns and complaints in your online shop. The key to avoiding returns is proactive communication.
Before customers complain about items or issues that do not fall under warranty cases, it is crucial to proactively provide information.
1. Informing about Washing and Care Instructions
The first step in this direction is to pay attention to washing and care instructions. We strongly recommend integrating our care instructions into your product description or even highlighting them graphically. In the case of defects that arise only after improper care, we do not consider this as a warranty case. You can find a detailed list of what qualifies as a warranty case here.
2. Integration of Size Charts
The second key aspect is the integration of size charts. Make sure to incorporate the size charts from our product editor into your shop because we accept an ill-fitting size as a warranty case and exchange the item sizes free of charge, but only when a deviation of more than 5% is identified.
3. Informing about Print Options and Limitations
As the third point, it is important to inform your customers about the options and limitations of printing. We use modern printing machines and offer excellent print quality. However, there are certain limits and things that are not feasible for production reasons in textile printing. Clear communication about this helps avoid false expectations and ensures that customers have realistic ideas about the printing possibilities. Learn more about it here.
Communication is the key to successfully avoiding complaints and returns. Be as open and communicative as possible, just like Printegy practices with our customers. If you have questions or uncertainties on this topic, we are here to assist you and help you on your online shop journey. Contact us via email at hello@printegy.de for any urgent or non-urgent concerns. We are here to make your experience as a shop owner as smooth as possible.
