What happens if a product is not available for delivery?

At Printegy, one thing is at the top of our list - your satisfaction. We want you and your customers to be not only satisfied with the quality of our products but also with the swift processing and shipping. Our diverse range, made possible by bulk orders directly from manufacturers, allows us to keep many products in stock and deliver them quickly.

However, in exceptional cases, it may happen that the product you sold is not immediately available. This can be due to various factors, such as a sudden sell-out or general supply shortages, particularly affecting niche sizes or special colors. Despite our sustainable inventory planning as a Print on Demand provider, we are not immune to these external influences. In such cases, the processing of your order may take a bit longer as we need to reorder rare color and size combinations from the manufacturer. Nevertheless, order processing remains within an acceptable timeframe.

If, by rare chance, a product is not available from us or the manufacturer in the short term, we have a plan B. We automatically replace the unavailable product with an equally high-quality alternative. You and your customers are our top priority, and we want to ensure that you don't experience any disadvantages due to Print on Demand processes.

So, if things don't go smoothly, you can trust that we have a solution for you. If you ever feel uncertain or have questions about your order, don't hesitate to contact us via email at hello@printegy.de! We will promptly address your concerns!