Dear Printegy friends,
we would like to inform you about some important changes in our order status updates aimed at enhancing your shopping experience and eliminating any confusion.
Starting now, we have removed the "Ready for Shipment" status from our order processing steps. Instead, the "Shipped" status will follow directly after the "In Production" status. This means that we typically ship orders right after production.
Additionally, we want to inform you that orders with incorrect addresses, which DHL cannot accept, will temporarily remain in the "Paid" status. These orders will transition to the "In Production" status only after the recipient's address has been corrected, and actual production will commence at that point.
Occasionally, some rare color and size combinations may be out of stock and need to be reordered from the manufacturer. Such orders will initially stay in the "In Production" status and will be produced promptly once the missing products arrive.
This ensures that you are always informed about the current status of your orders. We appreciate your feedback and are constantly working to optimize our processes to provide an even better experience for you.
Best regards
Your Printegy-Team.